Privacy Policy

PlainChannel Tour Operator ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at plainchannel.sbs, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

1.1 Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you:

• Visit our website
• Register on our website
• Place an order for tour packages
• Subscribe to our newsletter
• Respond to a survey
• Fill out a form
• Contact us via our contact form, email, or phone

The personal information we may collect includes:

• Name
• Email address
• Mailing address
• Phone number
• Credit card information (for booking purposes)
• Passport details (for booking international travel)
• Travel preferences and requirements
• Special dietary requirements or health information relevant to your travel

1.2 Non-Personal Data

We may also collect non-personal identification information about users whenever they interact with our Site. This may include:

• Browser name
• Type of computer or device
• Technical information about users' means of connection to our Site, such as the operating system
• Internet service providers
• IP address
• Other similar information

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

• To process and manage your travel bookings
• To personalize your experience and deliver the type of content and product offerings in which you are most interested
• To improve our website in order to better serve you
• To allow us to better service you in responding to your customer service requests
• To administer a contest, promotion, survey, or other site feature
• To quickly process your transactions
• To send periodic emails regarding your travel bookings or other products and services
• To follow up after correspondence (email or phone inquiries)

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

4. Third-Party Use of Personal Information

We may share your personal information with the following third parties:

• Service Providers: We may share your personal information with third-party service providers to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Travel Partners: To fulfill your travel arrangements, we may need to share your information with hotels, airlines, tour guides, transportation companies, and other travel-related service providers.
• Marketing Partners: With your consent, we may share your information with third parties who may offer products or services that may be of interest to you.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be entirely secure, and we cannot guarantee absolute data security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update, or delete the information we have on you
• The right of rectification (to correct or update your personal data)
• The right to object (to processing of your personal data)
• The right of restriction (to request that we restrict the processing of your personal data)
• The right to data portability (to receive a copy of your personal data in a structured, machine-readable format)
• The right to withdraw consent at any time where we relied on your consent to process your personal information

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.

9. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there.

10. Analytics and Advertising

We may use third-party Service Providers to monitor and analyze the use of our Service:

• Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
• Facebook Pixel: Facebook Pixel is an analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions people take on our website.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us