At PlainChannel Tour Operator, we understand that plans can change. This Refund Policy outlines our procedures and conditions for refunds related to our travel services. Please read this policy carefully before making a booking with us.
The following cancellation charges will apply if you cancel your booking:
| Time Before Departure | Cancellation Fee | Refund Amount |
|---|---|---|
| More than 60 days | Loss of deposit (typically 20% of total trip cost) | 80% of total trip cost |
| 60-42 days | 30% of total trip cost | 70% of total trip cost |
| 41-28 days | 60% of total trip cost | 40% of total trip cost |
| 27-14 days | 80% of total trip cost | 20% of total trip cost |
| Less than 14 days | 100% of total trip cost | No refund |
Some of our travel packages or components (such as special promotions, certain flight tickets, or specific accommodation rates) may be labeled as "non-refundable" at the time of booking. In these cases, no refund will be provided regardless of when the cancellation is made.
Special promotions may have different cancellation and refund terms. These terms will be clearly communicated during the booking process and in your booking confirmation.
For group bookings (6 or more travelers), custom cancellation policies may apply. These will be specified in your group booking agreement.
In case of cancellation due to circumstances beyond our control (Force Majeure events) such as natural disasters, pandemics, war, civil unrest, or government travel advisories prohibiting travel to your destination, we will:
If we are forced to cancel your trip for any reason other than Force Majeure:
In all cases, we will do our best to offer you an alternative trip of equivalent or higher value at no extra cost. If the alternative trip is of lower value, we will refund the difference.
Minor changes to your itinerary (such as using hotels of the same or higher standard, slight adjustments to the order of activities, or changes in transportation that don't significantly affect the overall trip) do not qualify for refunds.
If we make significant changes to your trip (such as changing the destination country, reducing the quality of accommodation, or changing departure dates by more than 48 hours), you will have the following options:
To request a refund, you must notify us in writing by emailing [email protected] with your booking reference number, full name, and reason for cancellation. The date we receive your written cancellation notice will be the effective date of cancellation.
We will process refunds within the following timeframes:
Please note that while we process refunds promptly, your bank or credit card company may take additional time to reflect the refund in your account.
Refunds will be issued using the same payment method that was used for the original booking. For example, if you paid by credit card, the refund will be credited back to the same card.
We strongly recommend purchasing comprehensive travel insurance that includes trip cancellation coverage. Travel insurance can provide reimbursement for non-refundable trip costs if you need to cancel for covered reasons such as illness, injury, or other unforeseen events.
While we maintain a strict refund policy, having adequate travel insurance can significantly reduce your financial risk. Please note that travel insurance is a separate product and is subject to the terms and conditions of the insurance provider.
No refunds will be provided for any unused or partially used travel services, including but not limited to:
This policy applies regardless of the reason for not using the service, including illness, early departure, late arrival, or any other reason.
In certain cases, we may consider exceptions to our standard refund policy:
All exceptions are considered on a case-by-case basis and are at the sole discretion of PlainChannel management.
If you are unable to travel, you may transfer your booking to another person who satisfies all the conditions applicable to the package, subject to the following conditions:
We reserve the right to modify this Refund Policy at any time. Changes will only apply to new bookings made after the revised policy is published. For existing bookings, the Refund Policy in effect at the time of booking will apply.
If you have any questions about our Refund Policy, please contact our customer service team:
By email: [email protected]
By phone: +446807437025
By mail: 36 Rebecca Creek, New Harleyfurt, TN23 5PR, United Kingdom